This article provides information for users experiencing that phone calls from TopView not progressing. Versions affected: 7.2 and earlier Patch: available for v7.2 on the TopView 7.2 download page Symptoms Outgoing calls are not being received ...
This article provides information for users experiencing performance issues with the MultiTech rCell modem used for TopView SMS notification. Symptoms The user cannot log into the modem web UI When logging into the modem web UI, the screens are slow ...
This issue can potentially affect TopView v7.2 and earlier users who implement SMS notification using the MultiTech rCell 100 modem. This issue is only related to incoming SMS messages (e.g. alarm acknowledge). Background When TopView pulls incoming ...
Issue: After restarting InTouch, TopView can lose connection to its tags via OIGateway. Recommendation: After restarting InTouch, we recommend restarting the Gateway, as well, to ensure that TopView has a good OPC connection through the Gateway to ...
Errors delivering delay group notification messages Affected versions Affected version(s): TopView 6.32 is affected by this issue, we have not received reports from earlier versions. Example of issue Application logs may show the following error ...
Known issue: The MWA for versions of TopView 6.32 and before do not support uppercase characters in passwords. Workaround: Avoid upper case characters in passwords. Affects: version 6.32 and earlier