Known Issues
TopView.ScadaConnectivity.exe file reported as missing after installation (and subsequent repairs)
Problem After an upgrade to TopView 7.7.1.8, installation may go smoothly except for one missing file after verification: "[Path to]\TopView.ScadaConnectivity.exe". Repair and re-installs can be performed but if the file keeps coming up missing, ...
Web Configurator - blank page when opening in browser
While "Require Login" is enabled, unauthenticated users are supposed to be redirected to the Web Configurator login page, but instead the application returns a blank webpage. This is a known issue with TopView 7.6 Web Configurator. This issue has ...
Active outgoing voice call "stuck"
This article provides information for users experiencing that phone calls from TopView not progressing. Versions affected: 7.2 and earlier Patch: available for v7.2 on the TopView 7.2 download page Symptoms Outgoing calls are not being received ...
How to improve MultiTech rCell modem performance (SMS)
This article provides information for users experiencing performance issues with the MultiTech rCell modem used for TopView SMS notification. Symptoms The user cannot log into the modem web UI When logging into the modem web UI, the screens are slow ...
Issue: Incoming SMS message with no sender (MultiTech rCell modem)
This issue can potentially affect TopView v7.2 and earlier users who implement SMS notification using the MultiTech rCell 100 modem. This issue is only related to incoming SMS messages (e.g. alarm acknowledge). Background When TopView pulls incoming ...
TopView loses connection to InTouch after computer restart until gateway restarted
Issue: After restarting InTouch, TopView can lose connection to its tags via OIGateway. Recommendation: After restarting InTouch, we recommend restarting the Gateway, as well, to ensure that TopView has a good OPC connection through the Gateway to ...
Error related to delay group notification messages: "Exception processing delay group notification messages Collection was modified; enumeration operation may not execute."
Errors delivering delay group notification messages Affected versions Affected version(s): TopView 6.32 is affected by this issue, we have not received reports from earlier versions. Example of issue Application logs may show the following error ...
Known issue: MWA security entry passwords do not support uppercase characters (affecting versions 6.32 and earlier)
Known issue: The MWA for versions of TopView 6.32 and before do not support uppercase characters in passwords. Workaround: Avoid upper case characters in passwords. Affects: version 6.32 and earlier