TopView loses connection to InTouch after computer restart until gateway restarted

TopView loses connection to InTouch after computer restart until gateway restarted

Issue:
After restarting InTouch, TopView can lose connection to its tags via OIGateway.

Recommendation:
After restarting InTouch, we recommend restarting the Gateway, as well, to ensure that TopView has a good OPC connection through the Gateway to the monitored points. After restarting the Gateway, check on TopView to make sure the connection is open.
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