Recent Articles
How to improve MultiTech rCell modem performance (SMS)
This article provides information for users experiencing performance issues with the MultiTech rCell modem used for TopView SMS notification. Symptoms The user cannot log into the modem web UI When logging into the modem web UI, the screens are slow ...
Issue: Incoming SMS message with no sender (MultiTech rCell modem)
This issue can potentially affect TopView v7.2 and earlier users who implement SMS notification using the MultiTech rCell 100 modem. This issue is only related to incoming SMS messages (e.g. alarm acknowledge). Background When TopView pulls incoming ...
TopView 7.0 License decommission and transfer process
This is the process for installed TopView version 7.0 or earlier! If you have TopView 7.1 or later, follow this process instead. A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of ...
TopView 7.1 License decommission and transfer process
This is the process for installed TopView version 7.1 or later! If you have TopView 7.0 or earlier, follow this process instead. A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of ...
Decommission and transfer a TopView license to a new computer
Starting in 2023, Exele has instituted a license decommission and transfer process. Follow the license decommission process based on the currently installed version of TopView: If you have installed TopView 7.1 or greater, follow the TopView 7.1 ...