TopView 7.1 License decommission and transfer process

TopView 7.1 License decommission and transfer process

NotesThis is the process for installed TopView version 7.1 or later!
If you have TopView 7.0 or earlier, follow this process instead.

A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of the license for the current machine to the new machine.

Info
Customers with an active Software Support Agreement (SSA) can move TopView to a new machine at no cost. 
There is a cost for customers with expired SSA (contact support@exele.com for more information). 

Overview of license transfer steps:

  • Inform Exele support of the desire to move your TopView license (support@exele.com).
    Please include the current license file. How to locate your TopView license file (exele.com)
  • Exele support will send you a temporary license for the new machine
  • New machine:
  • Old machine:
    • Run the TopView Configurator, click the [License] button in the upper right corner
    • Click Tools…Deactivate this machine
               
    • Save the generated deactivation string to a text file
  • On the old and new machines, run the TopView Computer Information Tool
    • Start > All Apps > Exele TopView > TopView Computer Information Tool
    • Save the generated computer information string to a text file (both machines)
  • Fill out the attached decommission letter and have the letter signed by a representative of the company (licensee)
  • Email the following 4 items to Exele support  (support@exele.com)
    • Signed decommission letter
    • Old machine: Deactivation string (text file)
    • Old machine: Output from Computer Information Tool string (text file)
    • New machine: Output from Computer Information Tool string (text file)
  • Exele support will send you a permanent license for the new machine

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