TopView 7.0 License decommission and transfer process

This is the process for installed TopView version 7.0 and earlier.

If you have version 7.1 or later follow this process instead.

A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of the license for the current machine to the new machine.

Customers with an active Software Support Agreement (SSA) can move TopView to a new machine at no cost. 
There is a cost for customers with expired SSA (contact support@exele.com for more information). 

Overview of license transfer steps:

• Inform Exele support of the desire to move your TopView license (support@exele.com).
  
  Please include the current license file. How to locate your TopView license file (exele.com)
  
• Exele support will send you a temporary license for the new machine
  
• Perform the steps to install TopView on the new machine and move your TopView configuration files from the current machine to the new machine. The temporary license can be used on the new machine.
  
• Test TopView on the new machine to verify it is operating correctly
  
• Fill out the attached decommission letter and have the letter signed by a representative of the company (licensee)
  
• Email the completed decommission letter to Exele support  (support@exele.com)
  
• On the current and new machines, run the TopView Computer Information Tool and send the output to Exele support
  
• Start > All Apps > Exele TopView > TopView Computer Information Tool
  
• Exele support will send you a permanent license for the new machine 

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