Why was an expected notification not sent?

If you are expecting notifications but did not receive them, the best place to start is by opening the TopView Admin Tools application in order to use the logs to answer the following questions:

If everything is running fine, the best place to start is the Alarm Actions Logs.

1. Is the TopView engine running and healthy?
   
1. Check the application logs for general errors
2. It should be listed as running in Admin Tools under the "Running Engine Overview" link
2. Did the alarm occur?
   
1. Use the alarm logs to verify the alarm occurred at the expected time
   
2. If the alarm did not occur, evaluate whether the values are coming in (and with a good status) and the alarm conditions are configured correctly.
3. Is the alarm configured to notify anyone?
   
1. Use the alarm action logs to see what notifications were queued for the alarm
   
2. If the alarm does not specify any notifications, you may need to set up Tag Group Notifications for this alarm and its tag group. This is described in the TopView 101 document under the TopView Configurator's "Help" menu strip.
4. Was the alarm acknowledged?
   
1. Depending on your notification group settings, acknowledgements may remove notifications from the notification queue.
5. Was there an error in the delivery?
   
1. Use the alarm actions logs to look for delivery errors
   
2. Each notification type contains logs for each attempted notification. You can evaluate the individual log files for more specific information about any errors that may have occurred.

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