Windows patches affect TopView operation. To ensure TopView runs successfully after a Windows patch, we recommend the following during the patching process:
Shut down TopView Engine services before Windows patches
Apply the Windows
After the server has
started back up, check to ensure all TopView Engine services are running in both:
The Windows services dialog,
In the TopView Admin
It is possible for the TopView process to be running as a service but
unable to start due to issues connecting to the data server. If the
TopView process is running but does not appear able to connect, please:
Restart the service. This is usually enough to
correct any post-patch issues.
Check the application logs in the TopView Admin
Tools application, looking for logged errors, to expose any issues that need
Sometimes, Windows will start the TopView Engine services and leave them in a bad state after a patch. This is why we recommend double-checking
and restarting the service if there are issues.
If reboots after Windows
patches regularly start TopView in a bad state, we recommend setting the TopView
service to use “Delayed Startup”.