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Active outgoing voice call "stuck"
This article provides information for users experiencing that phone calls from TopView not progressing. Versions affected: 7.2 and earlier Patch: available for v7.2 on the TopView 7.2 download page Symptoms Outgoing calls are not being received ...How to improve MultiTech rCell modem performance (SMS)
This article provides information for users experiencing performance issues with the MultiTech rCell modem used for TopView SMS notification. Symptoms The user cannot log into the modem web UI When logging into the modem web UI, the screens are slow ...Issue: Incoming SMS message with no sender (MultiTech rCell modem)
This issue can potentially affect TopView v7.2 and earlier users who implement SMS notification using the MultiTech rCell 100 modem. This issue is only related to incoming SMS messages (e.g. alarm acknowledge). Background When TopView pulls incoming ...TopView 7.0 License decommission and transfer process
This is the process for installed TopView version 7.0 or earlier! If you have TopView 7.1 or later, follow this process instead. A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of ...TopView 7.1 License decommission and transfer process
This is the process for installed TopView version 7.1 or later! If you have TopView 7.0 or earlier, follow this process instead. A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of ...
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Popular Articles
Wonderware OPCENUM error 0x80040153
Note: the information below also exists as a PDF with screenshot images. Background If you install TopView OPC/SCADA on a Wonderware machine after installing the Wonderware OPC Server software, you may not be able to query to local OPC Servers ...Use Gmail for TopView email notification
The following information provides details on using Gmail with TopView for both outgoing email (Notification) and incoming email (Alarm Acknowledge and information requests). TopView supports SSL/TLS for both outgoing and incoming email (for TopView ...How to apply or update a license in TopView
Updating your license If you upgrade your TopView license (increase tag count or add Remote Viewers) or purchase TopView, you will be sent a new license file. If you'd like to request an upgraded license, please use our license update request form. ...Move TopView to new computer
Moving TopView to a new machine will require a new license file. Please contact support@exele.com with your current license file to begin the process. See our article How to locate your TopView license to find the license. If you also intend to ...Win10 1909 update disabled Remote Registry Service
We seen some upgrades of Windows 10 to feature update 1909 experiencing issues. The Remote Registry Service was disabled after update. Once the service was re-enabled and started, TopView could see monitored performance counters again - this is a ...