Knowledge Base
Exele software products
Articles for all Exele Products
Recent Articles
Potential memory issue in Web Viewer v0.9.48
Potential high memory issue We have discovered a potential, high memory issue in the currently released version of Web Viewer, v0.9.48. This is caused by a bug in a 3rd party internal database system used for settings and row value caching. It leads ...Navigating A2P 10DLC registration with Twilio for TopView SMS notifications
Twilio's A2P 10DLC registration is to comply with carrier requirements This registration is enforced by carriers and meant to prevent spam. From Programmable Messaging and A2P 10DLC | Twilio: Carriers consider all SMS traffic from Twilio to be sent ...MultiTech rCell Modem Test Error: "Could not establish trust relationship for the SSL/TLS secure channel"
Newer versions of the rCell modem firmware (5.0 and later) have removed the “enable HTTP” settings available in earlier versions of the firmware. We recommend all users configure the modem for HTTPS access only. Known causes of this error: The ...Launch TopView automatically at computer start up
TopView can be set to automatically launch at Windows start up by configuring a Windows Service to run a TopView Engine. TopView Configurator provides tooling to easily set this up. In the TopView Configurator, open the configuration you want ...How use TopView Voice Dial-In With Twilio
To allow multiple TopView engines to have Dial-in enabled, you must have a separate phone number for each engine. These instructions assume you have already set up outgoing voice notifications. Click here to refer to those steps if necessary. Create ...
Contact us
Email: support@exele.com
Phone: (585) 385-9740
Popular Articles
Wonderware OPCENUM error 0x80040153
Note: the information below also exists as a PDF with screenshot images. Background If you install TopView OPC/SCADA on a Wonderware machine after installing the Wonderware OPC Server software, you may not be able to query to local OPC Servers ...Use Gmail for TopView email notification
The following information provides details on using Gmail with TopView for both outgoing email (Notification) and incoming email (Alarm Acknowledge and information requests). Google offers free Gmail accounts. They include the use of Gmail's outgoing ...How to apply or update a license in TopView
Updating your license If you upgrade your TopView license (increase tag count or add Remote Viewers) or purchase TopView, you will be sent a new license file. If you'd like to request an upgraded license, please use our license update request form. ...Prefer inline styles for notification emails
Email clients are infamous for their varying support of CSS. What you see depends on the email client used to view TopView alarm notification messages. If CSS and styling does not appear to work as desired, you may need to rework how you style ...Web server open error: "HTTP could not register URL"
The TopView Application log may show the following error message: Web server open error: HTTP could not register URL http://+:7170/. Your process does not have access rights to this namespace. Background The TopView Mobile Web App communicates to ...