General
Verifying that the Yeastar TG200 has LTE radios
The Yeastar TG200 has 2 cellular radios. These cellular radios can be activated by inserting a SIM card into either of the 2 SIM slots on the front of the device. Older TG200 models are 3G and do not support newer GSM LTE SIMs (AT&T, T-Mobile, ...). ...
Cannot send voice or SMS through Yeastar TG200L - common issues
Here's a wrap-up of common issues experienced when setting up the Yeastar for notifications through TopView. Ensure you have the correct model The TG200 device has a few models. Older models may not work with the latest 4G LTE carriers. There is a ...
Tracing an alarm and its notifications: Alarm Actions Logs
Alarm Actions Logs TopView is commonly configured to send various notifications in response to an alarm. If TopView did not respond to an alarm with the expected behavior, you'll want to investigate to see what actions occurred for the alarm. These ...
Citect OPC Server on Windows 7
This is a general support posting regarding TopView OPC communicating to Citect OPC Server on Windows 7. The two issues that a TopView user may experience are: TopView can connect to the OPC Server but reports that the server is not in a “running” ...
Why was an expected notification not sent?
If you are expecting notifications but did not receive them, the best place to start is by opening the TopView Admin Tools application in order to use the logs to answer the following questions: If everything is running fine, the best place to start ...
TopView SMS notifications via email come from multiple different phone numbers (AT&T)
When sending TopView notifications via a carrier’s email-to-text gateway, you may see notifications come from many different numbers. In general, TopView has no control over numbers used by carriers to send text messages when sending messages through ...
What modems and hardware devices are recommended for use with TopView?
TopView supports many different kinds of modems for different kinds of notifications. The best resource for current recommendations is our recommended modems page.
Unexpected line breaks in plain-text notifications
Notification messages sometimes display unexpected line breaks. This is usually due to an Outlook setting with a default behavior that many find unusual. Issue Outlook removes line breaks, by default, from plain-text email messages. From Microsoft's ...