Email-SMS
TopView - lost connection to Gmail account (Sign in with Google)
The following article is for TopView customers using a Gmail account to send/receive Email where authorization to the Gmail account was configured using "Sign in with Google" from the TopView Configurator > Email-SMS Notification > Outgoing Email. ...
Verizon SIM cards for older MultiTech devices
This information is only relevant for older MultiTech devices and firmwares. Firmware versions at or above 5.2.1 can ignore this guidance. This is for the following devices: MTR-LAT1-B07-US GSM (AT&T, T-Mobile, and compatible) MTR-LVW2-B07-US CDMA ...
Email failures with Google due to "invalid_grant" with "Token has been expired or revoked."
If TopView is configured to email notifications with Google, you may receive email failures with an "invalid_grant" error message. The error may carry the description: "Token has been expired or revoked." This can have a few causes: The token got ...
TopView unable to send SMS via Twilio
If you are seeing messaging fail from Twilio suddenly after working for a long time, you may need to register your account through Twilio for Application 2 Person messaging. Follow Twilio's guidelines for this process: Direct Standard and Low Volume ...
OAUTH access for TopView with Microsoft 365
This article provides information on setting up access to email for TopView through a Microsoft 365 system. TopView can leverage "Modern Authentication", or OAUTH, access to Microsoft 365 email systems. To facilitate access, TopView requires an ...
Significant delays in TopView SMS notifications using vtext.com
We are receiving many reports of SMS messages being delayed for long periods of time, up to 24 hours, when delivered through Verizon's email to text gateways: vtext.com & vzwpix.com. Symptoms You are probably experiencing this issue if: SMS messages ...
SMS and Spam filtering: TopView delivers SMS successfully but message does not reach recipient
TopView can send SMS notifications through Email-to-SMS or via a networked cellular modem. Sometimes, SMS messages are not received by the notification recipient even though TopView reports the message as correctly delivered to the carrier's ...
Why does my notification include a time that's not included in notification message template?
When using a notification message template to send consistent notifications for alarms, you may notice a timestamp at the start of the notification that isn't in the template. This is due to an outgoing email setting, and can be suppressed. To remove ...
Why did I get multiple email (or voice) notifications for a single alarm?
If you are receiving multiple notifications for the same alarm, the Global Option to to remove duplication notifications to the same recipient may be unchecked. This setting can be found in "Global Options" under the Notification tab. If duplicate ...