Articles
Locate the IMEI number (Yeastar TG device)
The Yeastar TG device has multiple cellular radios, one for each trunk/SIM. The IMEI number is unique number identifying the cellular radio. Your carrier may request the IMEI number of the device. You will need to give them the IMEI number of the ...
Keeping TopView healthy
Like all software, TopView is running in an environment that is under constant change. OS updates, protocol versions updates, email authentication deprecations, and other things can affect the health of your TopView system. Even systems off the ...
Cannot save due to validation issue: 'Persist disable/snooze" and/or 'Persist alarms' is enabled ... tag list must be unique or a unique RowUID specified for each tag/row
The TopView Configurator validates configurations for common issues before saving a configuration file. This validation issue occurs when "persistence" features are enabled and the row list is not unique by name or by RowUID. These persistence ...
How to locate your TopView license file
Each TopView installation has a license file per data source (OPC, PI, ...) which was delivered with the product. The license file is usually stored locally in a location accessible to all users. During the installation the user stored the file and ...
TopView and the log4j security vulnerability CVE-2021-44228
TopView does not use Log4J or any other Java components/libraries. It is not affected by the recent log4j vulnerabilities (e.g. CVE-2021-44228 (mitre.org)).
SyncThing recommendations
Our TopView failover guide recommends synchronizing various files and folders between the primary and redundant systems when using TopView in a failover configuration. One syncing solution we recommend is Syncthing, an open-source solution that can ...
TopView Engine in "Startup"
Background When a TopView Engine starts or performs an internal restart, it enters the "Startup" operating state. Once "Startup" has completed the Engine will be in the "Running" operating state. Startup includes the following tasks: Reading the ...
Monitoring and notifying of "bad status" tag values in TopView
Monitored data points can often have a "bad status", which is an indication that the value of a tag in TopView may not be reliable. You may want to detect bad statuses in TopView and notify people when they are present. Recommended practices: Do not ...
Getting started with TopView
TopView is a sophisticated product with a lot of functionality. Here's some of the best resources as you start with TopView: TopView on www.exele.com TopView product overview video TopView 101: An introduction to new users document Getting started ...
How to apply or update a license in TopView
Updating your license If you upgrade your TopView license (increase tag count or add Remote Viewers) or purchase TopView, you will be sent a new license file. If you'd like to request an upgraded license, please use our license update request form. ...
How can I be notified of product updates?
You can subscribe to the TopView product news and updates newsletter, which we email when there are releases or important product updates.
Data path folders: what are they?
The data path of TopView holds configuration and usage information, mainly. Here’s an individual explanation for each of the folders: API_Configuration: Contains examples and documentation for the Configuration API Audit: Stores configuration file ...
Upgrading TopView running backup/failover configurations
This article contains additional recommendations for systems running backup configurations. The TopView download page provides an upgrade plan and documentation. Please open and refer to that plan during this process. If possible, the primary and ...
Why are Boolean values not alarming?
When using the equals condition ("=") for any type of incoming value, TopView looks for exact matches. Set the alarm conditions to match the values from the data source. TopView does not make assumptions about how to interpret Boolean signals, ...
Permissions error when launching TopView Configurator
Description Launching the TopView Configurator with a user account that may not have write permissions shows the following warning: This warning is the result of TopView detecting that it may not have write permissions to the TopView Data Path, where ...
Bulk edit TopView Services
TopView provides a command line tool called the "TopView Service Manager" (tvservicemgr.exe) to query and manipulate the settings for TopView services. This tool is useful when you want to list, remove, or install services with common settings for ...
Ports used during TopView operation
TopView can utilize a number of ports to perform its job, configure your firewall to allow communication over the following ports: Data source related ports OPC requires the use of DCOM, which is negotiated over port 135 TCP. The client and server ...
Use Gmail for TopView email notification
The following information provides details on using Gmail with TopView for both outgoing email (Notification) and incoming email (Alarm Acknowledge and information requests). TopView supports SSL/TLS for both outgoing and incoming email (for TopView ...
Move TopView to new computer
Moving TopView to a new machine will require a new license file. Please contact support@exele.com with your current license file to begin the process. See our article How to locate your TopView license to find the license. If you also intend to ...
Request TopView upgrade
Request an upgrade Upgrades are available to anyone with an active support agreement, or after purchasing an upgraded license. Request an upgrade via our online upgrade request form. You can also email support@exele.com requesting an upgrade. Please ...
Backing up TopView
How to backup TopView We suggest that you make periodic backups of the TopView configuration information and logs. You can perform this task while TopView is running. These instructions assume that you have the installation program available. ...
Install Contacts, Schedules, Groups application on a separate computer
Access to Contacts, Schedules, Notification groups, and other global settings can be provided from a computer separate from the TopView server computer. We now recommend using the Web Configurator! It is a much easier way to allow edits to contacts ...
Send different notification messages to voice and email, to email & SMS, or other different notification methods
How to send different notification messages to different recipients for the same alarm Method 1: Use multiple tag groups with tag group notifications The simplest way to send different notification messages through different media is to use tag group ...
Example scripts to remove/install TopView services using PowerShell
The TopView Service Manager command line application is a utility which provides the ability to list, install, and remove TopView services. This is a particularly useful tool when changing the user account for each TopView service is necessary. The ...
Troubleshooting: Failed SMS notifications due to "user is logged in from another ip address" errors
This issue happens under the following circumstances: TopView version 6.29 MultiTech rCell 100 with firmware version 4.0.5 Multiple TopView engines, under different IP addresses, are sending SMS notifications through the same network modem ...
Text messages are not received through networked cellular modem
If TopView does not appear to receive text messages through a networked cellular modem, it may be because the SIM card does not have memory for message storage. This may occur in systems with the following characteristics: TopView is using the ...
What is sent if a notification message template is missing?
If TopView detects that a notification template is missing, TopView will use the alarm message settings for notification. An error will also be written to the Application logs. You can view these logs in the TopView Admin Tools application.
Where can I find a texting plan for use with GSM SMS notifications?
Our recommended cellular modems for GSM require a SIM card with an SMS plan. US and Canadian customers can purchase a SIM card and SMS plan for TopView through GPRS SIM. If you are a US customer, you can purchase TopView SMS plans and SIM cards from ...
Do value formats affect alarm condition evaluations?
Yes, the format set for a value in TopView sets both the value used for display and the value used for comparison against the alarm conditions set for the row. For example: a TopView row monitoring a float tag has a format for a whole number (i.e. ...
TopView Service won't start - Running a large number of services
This answer is also included in the documentation shipped with TopView. How many TopView Services can I run? When Microsoft Windows starts, it reserves various areas of memory for tracking its resources. One of these is the relatively unknown desktop ...
Error reading setup initialization file
Due to Windows permissions, you may see an error message after attempting to run the setup application saying: "Error reading setup initialization file". To install TopView, right click on the setup application and select "Run As Administrator". As ...
What do I need for VOIP call-out notification?
For many years TopView has supported voice call-out notification over traditional phone lines but, due to both hardware and software developments, voice notification via TAPI modems is much less reliable than it used to be (see the reliability ...
When do I need to restart a running TopView Engine?
Configuration settings and Global settings Global and configuration-specific settings, edited in the TopView Configurator application, determine the behavior of a running TopView Engine. By default, the running Engine automatically applies global ...
Diagnosing and fixing Remote Viewer connection problems
Remote Viewer connection issues are often due to one of the following: The Remote Viewer is not enabled in the Engine's configuration The Engine is stuck in Startup and not yet listening (v6.35 and earlier) The Engine is unable to listen on the ...
What versions can I install on 64-bit Windows?
The first version of TopView to support 64-bit Windows was version 6.4. If you are installing TopView on a new machine, we suggest that you upgrade to the latest version. Although versions 6.4 and later will run on 64-bit machines, each release ...
Web server open error: "HTTP could not register URL"
The TopView Application log may show the following error message: Web server open error: HTTP could not register URL http://+:7170/. Your process does not have access rights to this namespace. Background The TopView Mobile Web App communicates to ...
Way2Call Hi-Phone TAPI device (installation and tips)
(TAPI for voice call-out is no longer officially supported by Exele, we recommend using VOIP instead) The Way2Call Hi-Phone TAPI device can be used for TopView Voice Notification. If you are installing this device, please read our installation ...
TopView and Virtual Machines
Virtual machines, or virtual servers, are commonly used by TopView customers. There are no known problems or issues running TopView on virtual computers/servers. The only limitation or potential problem may be the virtual machines ability to access ...
TopView SQL and Ignition from Inductive Automation
TopView SQL can be used to monitor and send notification (email, SMS, voice, ...) for data that exists in relational databases accessed through ODBC and OLEDB. Ignition from Inductive Automation can store both real-time tag data and alarms in ...
How to: Move the TopView DataPath
During the TopView installation, the user selects a location for the TopView DataPath. The TopView DataPath is a folder (and sub-folders) where the users of TopView have read/write permission. The DataPath stores configuration information, logs, ...
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