Windows patches and TopView

Windows patches and TopView

Windows patches affect TopView operation. To ensure TopView runs successfully after a Windows patch, we recommend the following during the patching process:

  1. Shut down TopView Engine services before Windows patches
  2. Apply the Windows patch
  3. After the server has started back up, check to ensure all TopView Engine services are running in both:
    1. The Windows services dialog, and
    2. In the TopView Admin Tools application. It is possible for the TopView process to be running as a service but unable to start due to issues connecting to the data server. If the TopView process is running but does not appear able to connect, please:
      1. Restart the service. This is usually enough to correct any post-patch issues.
      2. Check the application logs in the TopView Admin Tools application, looking for logged errors, to expose any issues that need correcting.

Sometimes, Windows will start the TopView Engine services and leave them in a bad state after a patch. This is why we recommend double-checking and restarting the service if there are issues.

If reboots after Windows patches regularly start TopView in a bad state, we recommend setting the TopView service to use “Delayed Startup”.

    • Related Articles

    • Does TopView run on 64-bit Windows?

      Yes! TopView 6.4 and later will run on Windows 64-bit operating systems.
    • Win10 1909 update disabled Remote Registry Service

      We seen some upgrades of Windows 10 to feature update 1909 experiencing issues. The Remote Registry Service was disabled after update. Once the service was re-enabled and started, TopView could see monitored performance counters again - this is a ...
    • Citect OPC Server on Windows 7

      This is a general support posting regarding TopView OPC communicating to Citect OPC Server on Windows 7. The two issues that a TopView user may experience are: TopView can connect to the OPC Server but reports that the server is not in a “running” ...
    • What versions can I install on 64-bit Windows?

      The first version of TopView to support 64-bit Windows was version 6.4. If you are installing TopView on a new machine, we suggest that you upgrade to the latest version. Although versions 6.4 and later will run on 64-bit machines, each release ...
    • Keeping TopView healthy

      Like all software, TopView is running in an environment that is under constant change. OS updates, protocol versions updates, email authentication deprecations, and other things can affect the health of your TopView system. Even systems off the ...