Verizon SIM cards for older MultiTech devices

Verizon SIM cards for older MultiTech devices

This information is only relevant for older MultiTech devices and firmwares.
Firmware versions at or above 5.2.1 can ignore this guidance.
This is for the following devices:
  • MTR-LAT1-B07-US GSM (AT&T, T-Mobile, and compatible)
  • MTR-LVW2-B07-US CDMA (Verizon). See note below regarding SIM cards for this model

SIM cards for Verizon (older MultiTech devices)

With older modem firmware (before 5.2.1), TopView only supports incoming SMS messages if the SIM supports SMS storage. Most SIM cards from Verizon do not allow the modem to store SMS messages on the SIM.

Therefore we recommend users install firmware 5.2.1 or later.

Firmware 5.2.1 was released in May, 2020. This firmware allows incoming SMS messages for Verizon SIMS regardless of their ability to store messages on the SIM.

Firmware 5.1.x and earlier:

The SIM card you use must allow the modem to store incoming messages on the SIM card. Some Verizon SIM cards issued since Q1 2017 may not allow storage of messages to the SIM card. More information about this issue is available from MultiTech

We have tested and confirmed that the following SIM card SKUs will work with the MTR-LVW2-B07-US Verizon modems for incoming SMS.

  • M2MTRI-NONRUG-GT-A
  • M2MTRI-NONRUG-GD-D

A SIM card can be ordered from Verizon or 3rd party retailers. Obtaining the correct SIM cards through Verizon may be challenging so we offer the following additional options:

  • TopView evaluation customers and current customers with active support can obtain the correct SIM card through Exele. Please contact Exele Support for more information.
  • For direct purchase of the M2MTRI-NONRUG-GD-D cards you can set up an account with Ice Mobility, a 3rd party Verizon re-seller. The part number for the SIM card is PN024271.

 


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