Recent Articles
Active outgoing voice call "stuck"
This article provides information for users experiencing that phone calls from TopView not progressing. Versions affected: 7.2 and earlier Patch: available for v7.2 on the TopView 7.2 download page Symptoms Outgoing calls are not being received ...
How to improve MultiTech rCell modem performance (SMS)
This article provides information for users experiencing performance issues with the MultiTech rCell modem used for TopView SMS notification. Symptoms The user cannot log into the modem web UI When logging into the modem web UI, the screens are slow ...
Issue: Incoming SMS message with no sender (MultiTech rCell modem)
This issue can potentially affect TopView v7.2 and earlier users who implement SMS notification using the MultiTech rCell 100 modem. This issue is only related to incoming SMS messages (e.g. alarm acknowledge). Background When TopView pulls incoming ...
TopView 7.0 License decommission and transfer process
This is the process for installed TopView version 7.0 or earlier! If you have TopView 7.1 or later, follow this process instead. A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of ...
TopView 7.1 License decommission and transfer process
This is the process for installed TopView version 7.1 or later! If you have TopView 7.0 or earlier, follow this process instead. A TopView customer can move TopView from their currently licensed machine to a new machine. This requires a transfer of ...